Support plan terms.°

Plans and pricing

Foundation Care is $890, Growth Partner $1,790 and Scale & Automation $3,290 per month, in Australian dollars and excluding GST. GST is added at checkout where it applies. Plans are billed monthly in advance from the day you subscribe.

Reserved studio capacity

Each plan guarantees reserved studio capacity each billing month: 4 hours on Foundation Care, 10 hours on Growth Partner and 20 hours on Scale & Automation. This is an allocation of available studio time, not a guarantee that every hour will be used or a fixed amount of work completed. Unused hours lapse at the end of the billing cycle and don't roll over. The monthly fee remains the same if you don't use your full allowance.

We'll tell you before work goes over your allowance. Extra work is billed at $120 per hour (excluding GST) with your approval, or quoted separately if it's larger.

Client briefs, access and approvals

For task work, you need to provide a clear brief describing the requested changes, goals and any preferred deadline, together with relevant product details, copy, images and examples. You must provide the necessary Shopify collaborator permissions and timely feedback or approvals. We'll confirm scope and timing before starting; preferred deadlines are subject to agreement.

Routine care included in your plan can be carried out where we have the necessary access. Campaigns, product changes and other task work require your direction and any required content or approval. If requests aren't submitted, or information, access or approvals are delayed, we may be unable to use the full monthly allowance. This does not extend the billing cycle or carry unused hours forward.

Response times

Response times are for a first reply to a request, not for finishing the work. They apply on business days (Monday to Friday, excluding Australian public holidays): within 2 business days on Foundation Care, within 1 business day on Growth Partner, and the same business day for urgent store issues on Scale & Automation (otherwise within 1 business day).

Plan changes

You can change plans from your Billing page. Upgrades apply straight away and you're charged the difference pro rata. Downgrades take effect from your next billing cycle.

Cancellation

Plans are month to month with no lock-in contract. You can cancel any time from your Billing page. Your plan stays active until the end of the month you've paid for, and no partial refunds are given for that period.

Nothing in these terms limits your rights under the Australian Consumer Law.

What isn't included

Full redesigns, store migrations and custom app builds are quoted as standalone projects. Third-party app subscriptions and Shopify fees are paid by you directly.