Support plans
Ongoing
store care.°
Monthly maintenance, marketing and development for Australian Shopify brands. Month to month, no lock-in.
Foundation Care°
Store health and peace of mind.
$890
AUD / month · excl. GST
4 hrs / month reserved capacity · Reply within 2 business days
- Monthly theme and app health audit
- Speed monitoring and Core Web Vitals checks
- Up to 10 product uploads, edits or collection updates
- Basic technical SEO — redirects, alt text, meta tags
- Priority break-fix support for checkout, cart and inventory
- Direct Slack channel
Growth Partner°
Your outsourced ecommerce coordinator.
$1,790
AUD / month · excl. GST
10 hrs / month reserved capacity · Reply within 1 business day
- Everything in Foundation Care
- Native Shopify Email & SMS campaigns and automations
- Shopify Flow customer tagging and notification triggers
- Seasonal banners, promotions and collection launches
- Delivery, pickup, cut-off and product add-on configuration
- On-page SEO and conversion improvements
- Direct Slack channel
Scale & Automation°
Continuous development and optimisation.
$3,290
AUD / month · excl. GST
20 hrs / month reserved capacity · Same business day for urgent issues
- Everything in Growth Partner
- Custom Liquid sections and product templates
- Advanced Shopify Flow — order routing, VIP tiers, stock alerts
- Quarterly conversion optimisation sprints
- Structured data and quarterly technical SEO audits
- Monthly strategy call and performance review
- Direct Slack channel
Compare plans
What’s included.
| Feature | Foundation Care | Growth Partner | Scale & Automation |
|---|---|---|---|
| Reserved monthly hours | 4 | 10 | 20 |
| Response time | 2 business days | 1 business day | Same business day (urgent) |
| Theme & app health | ✓ | ✓ | ✓ |
| Product & content updates | Up to 10 | ✓ | ✓ |
| Technical SEO | Basic | On-page | Advanced + audits |
| Shopify Email & SMS | — | ✓ | ✓ |
| Shopify Flow | — | Marketing | Advanced |
| Seasonal campaign updates | — | ✓ | ✓ |
| Custom Liquid development | — | — | ✓ |
| Strategy call | — | — | Monthly |
| Communication | Slack | Slack | Slack |
FAQ
Questions°
What do guaranteed monthly hours mean?
Your plan reserves studio capacity for your store each month: 4 hours on Foundation Care, 10 on Growth Partner and 20 on Scale & Automation. The guarantee is that this time is allocated and available to you, not that every hour will be used or a fixed amount of work completed. Completing tasks depends on a clear brief, the access and content needed, and timely approvals.
What do I need to provide for each task?
Send a clear description of what you’d like changed, your goal and any preferred deadline, along with relevant product details, copy, images and examples. Provide the necessary Shopify collaborator permissions and timely feedback or approvals. We’ll confirm scope and timing before starting; a requested deadline isn’t a guarantee of completion.
What if I don’t send any requests?
Routine care included in your plan can still be carried out where we have the necessary access. Campaigns, product changes and other task work need your direction and any required content or approval. If you don’t submit requests, or we’re waiting on information or approval, we may not be able to use your full allowance. The monthly fee reserves your capacity and stays the same; unused hours lapse at the end of the billing cycle and don’t roll over.
What if I need more than my allowance?
We’ll let you know before going over. Extra work can be billed at $120/hour (excl. GST), or quoted as a separate project if it’s larger.
Why Shopify Email and SMS rather than Klaviyo?
Shopify’s built-in marketing tools keep customer data in one place, avoid extra monthly app fees and keep your store lean. For most growing brands, they do everything needed.
How fast will you respond?
Response times are for a first reply on business days (Monday to Friday, excluding public holidays), not for completing the work: within 2 business days on Foundation Care, 1 business day on Growth Partner, and the same business day for urgent store issues on Scale & Automation.
Can I change plans?
Yes, from your Billing page. Upgrades apply straight away and are charged pro rata. Downgrades take effect from your next billing cycle.
Is there a lock-in contract?
No. Plans run month to month — cancel any time from your Billing page, and your plan stays active until the end of your paid month. Full details are in our subscription terms.
How do we communicate during the month?
Every plan includes a dedicated Slack Connect channel for task briefs, questions and approvals, with email as a backup. Keep each task in its own thread with the goal, content and any preferred deadline so we can confirm scope and timing. Slack access doesn’t change your plan’s first-reply times or guarantee immediate availability.
What happens after I subscribe?
After payment is confirmed, you can send your kickoff brief with your store URL and first priorities. We’ll email your onboarding checklist and a Slack Connect invitation for your dedicated channel within 1 business day, and arrange Shopify collaborator access — never send your Shopify password. Invitations are arranged personally, not automatically at checkout.
Are prices inclusive of GST?
No. All prices are in Australian dollars and exclude GST. Each plan is a fixed monthly rate.
What isn’t included?
Full redesigns, store migrations and custom app builds are quoted as standalone projects.
Read the full support plan terms and our privacy policy.